In 2019 the PCN invested in the development of a centralised workflow optimisation team for all practices in West Dorset. Workflow Optimisation is the name for a process that trains administrators to effectively and safely read, record and action clinical correspondence, and results in 80% of clinical correspondence being directed away from the GP and improved data entry. This allows GP time to be freed up in order to provide greater patient access and a better work-life balance.
Between the period of January and September 2019 the PCN’s Workflow Optimisation team saved 2,000 hours of GP time. This is the highest recorded time saving in the country.
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